Our 7 promises
We’ll respond immediately
Call us with a computer problem, and we guarantee that your call will be answered. If we fail to respond, the work is free.
Lightning fast repairs
You should not have to wait around all day for your computer to get fixed. We can securely access your computer network remotely so you don't lose valuable hours waiting for a fix. If we can’t repair it remotely, we’ll dispatch a technician from our City of London office the same day.
No technical jargon
You deserve to get answers to your questions in plain English. Our technicians will speak in a language you understand and not confuse you with IT jargon.
100% unconditional satisfaction guarantee
You deserve complete satisfaction with our services. We will do whatever it takes to make you happy. No hassles, no problems.
No unpleasant or unexpected surprises
Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved. If any risks are found they will be explained in full, and your authorisation will be obtained before the work commences. We can back up your data prior to working at your request.
All work completed on time and on budget
When you hire us to complete a project, we won’t penny pinch you with “unforeseen” charges. We properly research costings and evaluate timescales to make sure you're not strung up with escalating costs. We guarantee all projects to be done on time with no excuses.
Every invoice you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and all charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.