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  • Writer's pictureSara Millis

10 reasons why outsourcing your IT support is great for business!

Updated: Jul 13, 2023

The question of whether you should hire IT support can be a tricky one for some. There are so many factors to consider. Today we want to help you make that decision easier with our guide to why outsourcing your IT support can benefit your business.


Let’s dive in.


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1. Cost savings

Outsourcing IT support can provide cost savings for businesses by eliminating the need for in-house staff, hardware, and software.


Instead of hiring and maintaining an internal IT team, companies can outsource their IT support to a third-party provider, which can help reduce their overall IT costs. Outsourcing can also provide access to a broader range of expertise and resources, including the latest hardware and software, without requiring significant upfront investments.


By leveraging the experience and resources of an external IT support provider, businesses can optimise their IT spending, reduce overhead costs, and improve operational efficiency.


2. Access to expertise

Outsourcing IT support allows businesses to access a team of experts with a broad range of skills and knowledge.


IT support providers typically have a team of professionals with specialised expertise in various technology areas, including cybersecurity, network infrastructure, and software development. This means that businesses can benefit from a diverse range of skills and knowledge without having to hire and train internal staff.


Additionally, IT support providers are often up-to-date with the latest technology trends and advancements, which can help businesses stay competitive and improve their technology infrastructure.


3. Increased productivity

Outsourcing IT, can enable businesses to free up their staff's time and resources to focus on their core responsibilities, boosting productivity.


With IT support outsourced to a third-party provider, businesses can rely on the provider to handle day-to-day technology issues, maintenance, and upgrades. This can help prevent distractions for staff members who would otherwise need to spend time and resources on technology troubleshooting and support.

By enabling staff members to concentrate on their core duties, businesses can optimise their productivity, enhance efficiency, and ensure they deliver the best possible results to their customers.


4. Improved uptime

Outsourcing IT support can help businesses ensure that their technology systems remain available and operational, which can reduce downtime and associated costs.


IT support providers often have the resources and expertise to monitor and maintain a company's technology systems both on-site and off-site. Meaning they can identify and address issues before they escalate into larger problems, reducing the risk of unplanned downtime.


By reducing downtime and ensuring that technology systems are running smoothly, businesses can enhance their productivity, reduce the risk of revenue loss, and optimise their operational efficiency.


5. Scalability

Outsourcing IT support can allow businesses to scale their IT infrastructure up or down quickly and efficiently as their needs change.


IT support providers can offer a range of services and solutions, from essential support to comprehensive managed services (just as we do), that can be customised to suit the specific requirements of each business. Companies can easily adjust their IT infrastructure as their needs evolve without investing in additional hardware, software, or staff.


Outsourcing IT support can also provide access to on-demand resources, which is beneficial during peak periods or special projects.


Outsourcing can support growth, improve operational agility, and help businesses stay competitive in today's rapidly changing business environment by enabling businesses to scale.


6. Proactive support

IT support providers can provide proactive monitoring and maintenance services to identify and fix issues before they cause downtime or disrupt business operations.


Through continuous monitoring and diagnostics, IT support providers can promptly detect and resolve potential problems, often before they become critical. This can help businesses avoid costly downtime and productivity losses and minimise the risk of data breaches or cybersecurity threats.


By partnering with an IT support provider that offers proactive monitoring and maintenance, businesses can ensure that their technology infrastructure is operating optimally, providing a stable and secure environment for their operations and maximising their uptime and productivity.


7. Enhanced security

IT support providers can help businesses ensure their technology systems are secure and protected from cyber threats, reducing the risk of data breaches and other security issues. They can implement and manage a range of security measures, including firewalls, antivirus software, intrusion detection and prevention systems, and vulnerability assessments.


Additionally, IT support providers can provide ongoing training to staff on cybersecurity best practices, which can help prevent human error and ensure that security policies and protocols are followed. As a result, you are more confident that your technology systems are secure and that sensitive data is protected from unauthorised access or theft.


8. Access to the latest technology

Outsourcing IT support can provide businesses access to the latest hardware, software, and tools without significant capital investments.


IT support providers can provide businesses access to the latest technology infrastructure and tools that would otherwise require substantial upfront investments. Additionally, IT support providers can offer businesses access to their expertise and experience, enabling them to make informed decisions when selecting the proper hardware, software, and tools for their needs.


By outsourcing IT support, businesses can stay up-to-date with the latest technology trends and innovations without bearing the associated costs and risks of in-house technology upgrades and maintenance.


9. Flexible support options

Depending on business needs, IT support providers can offer support options that allow businesses to receive immediate assistance, either remotely or onsite, for critical issues or outages. Additionally, IT support providers can provide ongoing support and maintenance services, ensuring that businesses' technology infrastructure remains stable and secure.


By partnering with an IT support provider, businesses can access a range of support options tailored to their specific needs, providing them with the flexibility and control they need to ensure their technology infrastructure operates optimally.


10. Focus on core business

Outsourcing IT support allows companies to focus on their core activities, freeing up time and resources to invest in areas that drive growth and profitability.


By freeing up time and resources, companies can redirect their efforts towards achieving their goals and objectives, ultimately leading to greater success and competitiveness in their respective markets.



Looking for a reliable It company to help support your growing business? Contact Eric today!


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